Returns & Exchanges

At Lucié Jewelry, we want you to be completely enchanted by your pieces; if they are not the perfect fit, we offer a 30-day return window for all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely place your jewelry in its original Lucié gift box and velvet pouch to ensure it remains protected during transit.

3

Label and Ship

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Inspection and Refund

Once our artisans verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing